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What might we be prepared to give up to work together differently?

17/07/2017 By Max Hardy Leave a Comment

collective impactPerspectives from the field: A conversation about collective impact and collaboration from Australia and Canada

Over the last month, Liz Weaver, Vice President, Tamarack Institute and I have been engaged in an email exchange puzzling out the answers to many wicked questions about collective impact and community change. Below is part V of V, where we discuss how to ensure a community agenda not just a shared agenda. If you would like to view previous posts, please click on the part you would like to view: Part I, Part II, Part III and Part IV.

What might we be prepared to give up, or suspend, to work together differently?

LIZ WEAVER:

Getting to systems change and impact requires leaders to work differently. This means employing some strategies that they may not have employed in the past.

This includes determining which partners needed to get to impact. This can mean working with partners that you already have a relationship, but it also means working with partners you have never engaged with. For example, having an impact on youth means that they must be at the table. This means investing in their capacity and leadership and supporting them. It also means leading from behind or servant leadership.

In some cases, there might be another partner who is doing work that has a greater impact. This means determining who is best positioned to deliver the service.

The final strategy is to engage deeply with data and results. Understanding the problem from a data perspective is critical, who is impacted and how. But it also means tracking outcomes and impact. Is the community better off as a result of these interventions?

Working differently requires an enhanced leadership skillset. It includes servant leadership, a curious and persistent approach focused on results, and understanding the nature of systems.

What are your thoughts Max?

MAX HARDY:

I couldn’t agree more Liz. I would only add that having more tolerance for failure, throughout the system, is necessary to create a shift. It is worth freeing up the expectation or demand that everything must work. Invariably, it is unclear if and how well, a new arrangement or initiative will work. Being curious, learning, and not being lured back to the default setting is important. But also, being able to say ‘Hey, this isn’t quite working as we had hoped. A few unintended consequences – what can we learn and how might we pivot? Or perhaps we stop this, draw on what we have learned to try another way.’

One of the ways the status quo remains, and why it so difficult to shift, is seeing any frailty or weakness in attempts to change it; and then play the blame game. To ridicule the effort and to promote the ways things were better in the past. It is important to build on what has worked in the past, but generally a collective impact initiative comes about because the results are simply inacceptable. Therefore, returning to the way things were should be no more acceptable than continuing with a new approach that is not working as well as hoped.

During a recent piece of work with Peer Academy in Melbourne, looking at innovating in the public sector, an important reframing occurred. We stopped using the term ‘safe to fail’ and replaced it with ‘safe to learn’. It is not about celebrating failures, and there is no excuse for not attempting to succeed. It’s about having the system increasingly curious, willing to adapt, and to open to new ways.

Well that is probably enough for now. It’s been great conversing with you about this Liz. I am looking forward to feedback and further commentary. There is certainly lots of wisdom out there. Any final comments Liz?

LIZ WEAVER:

I agree Max, these are challenging questions. I know that the work of community change and collective impact is about acting, reacting and adapting. I think our responses reflect the need to community change leaders to be flexible as well as purposeful. Thanks Max for your thoughts.

 

ABOUT LIZ WEAVER

Vice Present, Tamarack Institute, Canada

Liz is passionate about the power and potential of communities getting to impact on complex issues. Liz is Tamarack’s Vice President and Director of Operations. In this role, she provides strategic direction to the organization and leads many of its key learning activities including collective impact capacity building services for the Ontario Trillium Foundation. Liz is one of Tamarack’s highly regarded trainers and has developed and delivered curriculum on a variety of workshop topics including collaborative governance, leadership, collective impact, community innovation, influencing policy change and social media for impact and engagement.

Prior to this role, Liz led the Vibrant Communities Canada team and assisted place-based collaborative tables to develop their frameworks of change, supported and guided their projects and helped connect them to Vibrant Communities and other comprehensive community collaborations.

 

Do you agree with their perspectives? Do you have other questions they should consider? What are the challenges you are facing as you engage in collective impact? We invite you to add your comments and join the conversation here.

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Working with Max is a delight. Max’s facilitation, collaboration and problem solving style is respectful and calm, along with being both accessible and professional. The most significant project we have worked on with Max was the planning and undertaking of a community symposium, focused on the drafting of our city’s 20 year strategy, MV2040. We

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Anna Kelderman

'Max's extensive experience with deliberative engagement, as well as his uniquely calming facilitation style, has helped bring about a step-change in the type of public engagement expected in Western Australia. It has been an absolute pleasure to partner with and learn from the best in the business, and I continue to look for opportunities to

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Craig Wallace

I have worked with Max Hardy on two complex projects which took deliberative democracy and applied it to new problems. In 2007 at a ceremony in Arizona, USA Max along with the ACT Disability Advisory Council was awarded the IAP2 (International) Award for "Project of the Year" for our Citizens Jury project which provided scorecard

Crispin Butteriss, Bang the Table

'Max is a long time colleague, mentor and friend. He has a deft touch as a facilitator and collaboration strategist due his deeply developed empathetic listening skills, along with the experience and wisdom of many years of working on thorny problems with people from all walks of life'. Crispin Butteriss, PhD Co-founder and Chief Practice

Beatrice Briggs

'Max Hardy brings to his work a delightful combination of common sense, integrity, experience, laced with a sly sense of humour.'   Beatrice Briggs Director International Institute for Facilitation and Change (IIFAC) Tepoztlán, Morelos, Mexico

Lisa Rae

I first encountered Max in Auckland when he delivered IAP2 training I was attending. Many years later, I’ve had the opportunity to work with him on two significant local government projects in Melbourne using co-design and deliberative engagement approaches. Max’s great strength was helping council decision makers understand their role in the engagement process and

Courtney Brown, Director, BDR Projects

'I have known and worked with Max for about two years, however I have been very aware of his career and engagement experience applied to major projects across industry sectors for a much longer period. Max has been at the forefront of pioneering new mechanisms and methodologies for genuine engagement and this resonates for his

Becky Hirst

'Max is one of the leading superstars of community engagement and collaborative governance in Australia. Since I first met him as my trainer in Adelaide back in 2007, I've admired his approach. He's passionate, dedicated, admired in the field and I look forward to seeing the next steps of his career unfold. Watch out world!'

Carol M Anderson

'If one were to ask me who was the best facilitator and facilitation trainer in the world, I would unequivocally answer “Max Hardy.” As the public involvement manager at one of the largest U.S.-based environmental engineering firms, I often took along my notes from Max’s facilitation class to meet with clients and, on their behalf, with the public.

Kellie King

'I have had the pleasure of both being a participant in a fantastic training session run by Max, and also as a client. Max was of tremendous assistance navigating through a challenging engagement process with great support, advice and good humour. Thank you Max.' Kellie King General Manager – Community & Corporate Services, Wannon Water

Lindy Fentiman

'I have had the pleasure of working with Max when he ventures up to sunny Queensland!  He is a generous, insightful and highly skilled professional who absolutely practices what he believes in.  Nobody understands the importance of collaboration, engagement and the challenges this brings for organisations better than Max!  He is an excellent coach, facilitator

Amy Hubbard, Capire

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Moira Deslandes

'Max is a democracy enthusiast. He finds ways to enable, empower and encourage every voice to be heard and designs processes that foster the principle: every voice is worth hearing.' Moira Deslandes Director, Moira Deslandes  Consulting  

Barbara Dart

Max recently facilitated a two day course for us at Council about tackling the internal and external challenges of community engagement. Max is an exceptional facilitator and his ability to draw on experiences across such a broad and diverse background in CE is invaluable to those before him. I would highly recommend Max to anyone

Ian Dixon, Dixon Partnering Solutions

'I have worked with Max on many occasions and have great respect for his skills and knowledge around community engagement and collaboration. He is an expert trainer and a strong advocate for Appreciative Inquiry approaches.' Ian Dixon, Principal, Dixon Partnering Solutions

Amber James

'I have known Max for more than ten years. I was a student of his doing the IAP2 Certificate, engaged him as a consultant for in-house work in local government, and then worked alongside him on a consumer engagement capacity building project at the Royal Brisbane Womens Hospital. He is great to be around and

Lara Damiani

'I had the wonderful opportunity to watch Max in action facilitating the Citizen's Jury for People With Disability Australia in Sydney last month which I was filming. Max's tagline "results through collaboration" is spot on. It was pure magic watching Max create collaboration and results from a randomly selected jury - 12 very unique personalities

Amanda Newbery, Articulous

'Max Hardy has a unique ability to build the confidence and capacity of teams working in engagement. He brings a wealth of experience and insight. We have worked together on a number of deliberative projects and he is a delight to work with!' Amanda Newbery Articulous

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